Over the last couple months I was tasked with finding a way to move my team to a project management process based around Agile methods. Every other part of IT had moved to Scrum and were having positive results.
As I did research into Scrum and spoke with different ScrumMasters I discovered that it was not incompatible with an operations based group even though it may not be as easily consumable. I decided to take the core values of Agile and write a proposal that was Scrum-like is almost all of its aspects. But at the same time I wanted to maintain focus on specific goals that integrate into things like Visible Ops and teams with >33% dedication to support/maintenance.
A large portion of this document is written with specific challenges in mind for my group. I also consider myself a complete rookie in the arena of Agile but I can see the posibilities of cross-pollination and team-based accountability having significant benefits for an operations team.
You can download the Word 2007 document here:
InfraScrum – Agile Methodology Applied to Infrastructure Operations
**** Update ****
So even with all the work on document above I ended up implementing a hybrid of Scrum and Kanban. The results have been great and I will try and write a post about it soon.